Jackie of All Trades (Barkedclub)
Training Services — Terms & Conditions
Effective upon enquiry for any services by Jackie of All Trades (Barkedclub)
By contacting Jackie of All Trades (Barkedclub) to enquire about any services, you acknowledge that you have read, understood, and agree to the following Terms & Conditions.
1. Assumption of Risk
Dog training and behaviour modification involve physical activity and interaction with animals and people. The client accepts all inherent risks of injury, property damage, or loss to themselves, their dog(s), or third parties, whether occurring on-site or off-site.
2. Release of Liability
The client releases and holds harmless Jackie of All Trades (Barkedclub), its owner(s), employees, and contractors from all claims, demands, damages, or legal actions arising from participation in training, except in cases of proven gross negligence or intentional misconduct.
3. Client Responsibilities
The client is responsible for the safety, behaviour, and handling of their dog(s) at all times.
All training instructions must be followed. Failure to do so may increase risk and reduce training effectiveness.
Training Follow-Through & Progress Reporting
The effectiveness of training depends on the Guardian’s consistency and accuracy in implementing the training plan between sessions. The Guardian agrees to provide video updates demonstrating their dog’s current training level and the Guardian’s technique.
- Each update must be a video of up to one (1) minute
- The video must show both the dog’s behaviour and the handler’s technique
- Updates must be submitted as requested by the Trainer
These videos are required for the Trainer to assess progress, identify errors, and safely advance training plans.
Failure to submit updates may prevent the Trainer from verifying progress and may result in training being paused, slowed, or restricted for the welfare and safety of the dog.
4. Photography & Video
The client consents to the trainer taking photos or videos during sessions for educational, marketing, or promotional use.
The client may not record, distribute, or publish images or videos of the trainer without written consent.
5. Intellectual Property
All training plans, videos, handouts, and materials remain the intellectual property of Barkedclub and may not be copied, shared, published, or monetised without written permission.
6. Session Timing & Treats
- Late arrival does not extend session time.
- Treats are the client’s responsibility.
- If the trainer provides treats, allergies and dietary restrictions must be disclosed in advance.
- Sessions are not replaced or postponed due to missing or unsuitable treats.
7. Cancellation & Rescheduling Policy
- Minimum notice: 24 hours (48 hours for weekends)
- Late cancellations forfeit the session
- Maximum two (2) reschedules per month
- Additional reschedules incur 10% (weekday) or 20% (weekend) plus 10% for each further change
- All payments are non-refundable
8. For Rescuers, Fosterers & Trial Adopters
Credits may be transferred once only, with a 10% administrative fee. Transfers do not reset expiry dates. The new guardian becomes fully bound by all Terms & Conditions.
Barkedclub works with adopters directly and operates under the following conditions when a rescue or fosterer is involved:
- The adopter is the sole point of contact for all training-related communication. Rescuers and fosterers are not included in case correspondence.
- Payment must come from the adopter. Barkedclub does not accept session fees paid by a rescue or third party on the adopter’s behalf.
- Barkedclub will not assess a case as a match simply because a placement has already occurred. If a dog and home are assessed as incompatible, that assessment will be communicated honestly. It is not the trainer’s role to make an unsuitable placement work.
- Training outcomes are the adopter’s responsibility. Barkedclub does not motivate, chase, or carry adopters through the training process. Commitment and follow-through must come from the adopter themselves.
- Barkedclub will not provide case updates, progress reports, or any client information to the rescuer unless written consent has been provided by the adopter.
- If an adopter uses training as grounds to return a dog, this is not a reflection on the trainer. Barkedclub will not be held responsible for rehoming outcomes, and will not accept pressure to protect a rescue’s image at the trainer’s expense.
9. Age Requirement (Human)
Training services are available to adults (18 years of age or older) only. Direct training is not provided to individuals under the age of 18.
After completing an initial period of sessions with an adult handler, the trainer may support that adult in providing direction to minors under their supervision. However, all direct coaching and instruction will be conducted exclusively with the adult handler.
By booking a session, you confirm that you are 18 years of age or older.
10. Punishment-Free Training & Fee Forfeiture
Barkedclub uses positive reinforcement and punishment-free training only.
Use of aversive or punitive methods may result in immediate termination and forfeiture of all prepaid fees.
11. Bite History Disclosure, Risk Fees & Rehoming Requests
All bite history, snaps, near-misses, and aggressive incidents — including non-bleeding or “air snap” events — must be disclosed in writing.
A full incident log must include:
- Who was involved
- What happened
- When and where
- Trigger
- Skin contact
- Injury severity
Failure to disclose is a material breach and may result in termination and forfeiture.
Dogs with bite or snap history may incur a risk handling fee of RM50 or more per session, based on severity and safety requirements.
Barkedclub does not provide rehoming, surrender, rescue, or placement services. Requests for such assistance are prohibited.
12. Point of Contact
Only one designated guardian may communicate with Barkedclub regarding each dog. All others must go through that person.
13. Free Consultation Call
A one-time complimentary consultation call is offered to new clients. This call is available once per client and will not be repeated.
Booking & Response Time
Consultation call slots are offered following successful submission of the enquiry form. The trainer will respond within 3–4 business days of a completed form submission to advise on the next available slot.
- Incomplete form submissions will not be entertained. Ensure all fields are fully and accurately completed before submitting.
- Voice notes sent prior to the consultation call will not be listened to. Questions before the call must be submitted via text message only.
Call Details
- Jacqueline will call you on a normal mobile line at the scheduled time.
- The call will be 30 minutes or less.
- Jacqueline will wait up to 10 minutes. If the call is not picked up or no reply is received, a rescheduled call will require payment (RM100/hour).
- No reminders will be sent — please set your own reminder.
Ideas may be shared during the call, however there are no quick fixes. Real and lasting change takes time and commitment.
Rescheduling
- Please provide at least 1 hour’s notice if you need to reschedule.
- Requests made with less than 1 hour’s notice will require payment.
- Call times cannot be pushed or delayed once scheduled.
14. Questions & Ongoing Communication
Outside of the free consultation call, Jacqueline will not be available to answer general questions. As her time is dedicated to supporting paying clients, ongoing guidance and advice are provided exclusively within booked and paid sessions.
15. Service Rates & Visits
All sessions and house visits are charged at full rate. There are no free or discounted house visits offered. Rates are as stated and are not negotiable — discounted rates are not available upon request.
16. Agreement Upon Enquiry
By enquiring about any services with Jackie of All Trades (Barkedclub), the client, rescuer, fosterer, or guardian is deemed to have accepted and agreed to all Terms & Conditions contained herein, whether or not a booking or payment has yet been made.
Once payment is made, these Terms remain fully binding unless an exception is made in writing by Jacqueline Benita of Barkedclub.
17. Professional Boundaries & Right to Discontinue
Barkedclub may pause, refuse, or terminate services for lateness, excessive rescheduling, disrespectful behaviour, unrealistic expectations, or refusal to follow professional guidance. Remaining prepaid fees may be forfeited.
Failure to Complete Homework & Training Stagnation
If the Guardian fails to submit required video updates, does not follow the training plan, or demonstrates inconsistent or incorrect implementation, Barkedclub may, at its professional discretion:
- Decline to progress to new exercises
- Restrict sessions to foundational work only
- Slow or pause the training plan
- Refuse to work on higher-risk behaviour until compliance improves
If a dog is struggling during sessions and no valid video evidence of correct home practice is provided, the Trainer is not obligated to push progress. Any stagnation resulting from lack of follow-through shall not be considered trainer failure or grounds for refunds, rescheduling, or fee reduction.
18. Service Level Agreement (Communication & Support Scope)
The following support scope applies exclusively to clients who have paid for a minimum of one (1) session. Questions and communications are only entertained within 30 days from the date of the last face-to-face session. Enquiries submitted outside of this window will not receive a response.
- One training question per day
- One voice note (max 1 minute)
- Replies within 7 days
- Priority support available (RM30 text / RM100 per hour video)
Bite or aggression incidents must be reported immediately regardless of the above window.
19. Working Days, Hours & Availability
Operating hours: 9:00 AM – 5:00 PM
Closed on Mondays and Wednesdays.
20. Fees, Travel Zones & Rate Structure (2026)
Travel distance is calculated from the trainer’s base location at Glo Damansara.
Session Policy
There is no fixed minimum number of sessions required.
Package pricing may be offered after the first in-person consultation for weekday and weekend sessions. This does not apply during peak hours or public holidays.
All packages and pre-booked sessions must be used within the same calendar year they were purchased. Unused sessions will expire after that period.
Weekday Base Rates
- RM215 per session (1 hour) — locations within 15 km of Glo Damansara
- RM250 per session (1 hour) — locations 15–25 km from Glo Damansara
- From RM300 per session (1 hour) — locations beyond 25 km, subject to quotation after the intake form has been fully and accurately completed
Weekend Base Rates
- RM250 per session (1 hour) — locations within 15 km of Glo Damansara
- RM285 per session (1 hour) — locations 15–25 km from Glo Damansara
- From RM300 per session (1 hour) — locations beyond 25 km, subject to quotation after the intake form has been fully and accurately completed
Peak Hour & Public Holiday Surcharge
An additional 30% surcharge applies to the applicable base rate for:
- Malaysian public holidays
- Peak hours: 8:00 AM – 9:00 AM
- Peak hours: 4:00 PM – 6:00 PM
This surcharge applies regardless of whether the booking falls on a weekday or weekend.
Final session rates may vary depending on travel distance, case complexity, traffic conditions, and session requirements.
21. Confidentiality of Pricing & Materials
All pricing structures, training plans, materials, written guidance, and communications provided by Jackie of All Trades (Barkedclub) are intended solely for the client who made the enquiry or booking.
Clients, rescuers, fosterers, adopters, and guardians agree not to distribute, repost, publish, or share Barkedclub’s pricing, written communications, training materials, or screenshots of conversations in public forums, group chats, social media, or third-party platforms without prior written consent from the trainer.
This includes, but is not limited to:
- WhatsApp groups
- Social media platforms
- Online forums
- Community group chats
- Third-party organisations or rescue networks
Unauthorised distribution may result in refusal of services, termination of ongoing services, and forfeiture of any prepaid fees or credits, at the trainer’s discretion.
22. Indemnity
The person agreeing to these terms is the designated handler for the training session. The designated handler is the adult who books and attends the training sessions and is solely responsible for all decisions made during and after those sessions.
By accepting these terms, the designated handler agrees to indemnify and hold harmless Jacqueline of Barkedclub against any claims, losses, damages, or liability arising from or in connection with the training sessions, including any direction given to minors under their supervision.
This indemnity applies solely to the designated handler and may not be assumed, transferred, or accepted on their behalf by any other person.
Jackie of All Trades (Barkedclub) — Jacqueline Benita