Jackie of All Trades (Barkedclub)
Training Services – Terms & Conditions
Effective upon enquiry for any services by Jackie of All Trades (Barkedclub)
By contacting Jackie of All Trades (Barkedclub) to enquire about any services, you acknowledge that you have read, understood, and agree to the following Terms & Conditions.
Contents
1. Assumption of Risk
Dog training and behaviour modification involve physical activity and interaction with animals and people. The client accepts all inherent risks of injury, property damage, or loss to themselves, their dog(s), or third parties, whether occurring on-site or off-site.
2. Release of Liability
The client releases and holds harmless Jackie of All Trades (Barkedclub), its owner(s), employees, and contractors from all claims, demands, damages, or legal actions arising from participation in training, except in cases of proven gross negligence or intentional misconduct.
3. Client Responsibilities
The client is responsible for the safety, behaviour, and handling of their dog(s) at all times.
All training instructions must be followed. Failure to do so may increase risk and reduce training effectiveness.
Training Follow-Through & Progress Reporting
The effectiveness of training depends on the Guardian’s consistency and accuracy in implementing the training plan between sessions. The Guardian agrees to provide video updates demonstrating their dog’s current training level and the Guardian’s technique.
• Each update must be a video of up to one (1) minute
• The video must show both the dog’s behaviour and the handler’s technique
• Updates must be submitted as requested by the Trainer
These videos are required for the Trainer to assess progress, identify errors, and safely advance training plans.
Failure to submit updates may prevent the Trainer from verifying progress and may result in training being paused, slowed, or restricted for the welfare and safety of the dog.
4. Photography & Video
The client consents to the trainer taking photos or videos during sessions for educational, marketing, or promotional use.
The client may not record, distribute, or publish images or videos of the trainer without written consent.
5. Intellectual Property
All training plans, videos, handouts, and materials remain the intellectual property of Barkedclub and may not be copied, shared, published, or monetised without written permission.
6. Session Timing & Treats
Late arrival does not extend session time.
Treats are the client’s responsibility.
If the trainer provides treats, allergies and dietary restrictions must be disclosed in advance.
Sessions are not replaced or postponed due to missing or unsuitable treats.
7. Cancellation & Rescheduling Policy
• Minimum notice: 24 hours (48 hours for weekends)
• Late cancellations forfeit the session
• Maximum two (2) reschedules per month
• Additional reschedules incur 10% (weekday) or 20% (weekend) plus 10% for each further change
• All payments are non-refundable
8. For Rescuers, Fosterers & Trial Adopters
Credits may be transferred once only, with a 10% administrative fee.
Transfers do not reset expiry dates.
The new guardian becomes fully bound by all Terms & Conditions.
9. Age Requirement (Human)
Services are provided only to clients aged 18 and above.
Children must be supervised by a parent or legal guardian at all times.
10. Punishment-Free Training & Fee Forfeiture
Barkedclub uses positive reinforcement and punishment-free training only.
Use of aversive or punitive methods may result in immediate termination and forfeiture of all prepaid fees.
11. Bite History Disclosure, Risk Fees & Rehoming Requests
All bite history, snaps, near-misses, and aggressive incidents — including non-bleeding or “air snap” events — must be disclosed in writing.
A full incident log must include:
• Who was involved
• What happened
• When and where
• Trigger
• Skin contact
• Injury severity
Failure to disclose is a material breach and may result in termination and forfeiture.
Dogs with bite or snap history may incur a risk handling fee of RM50 or more per session, based on severity and safety requirements.
Barkedclub does not provide rehoming, surrender, rescue, or placement services. Requests for such assistance are prohibited.
12. Point of Contact
Only one designated guardian may communicate with Barkedclub regarding each dog.
All others must go through that person.
13. Agreement Upon Enquiry
By enquiring about any services with Jackie of All Trades (Barkedclub), the client, rescuer, fosterer, or guardian is deemed to have accepted and agreed to all Terms & Conditions contained herein, whether or not a booking or payment has yet been made.
Once payment is made, these Terms remain fully binding unless an exception is made in writing by Jacqueline Benita of Barkedclub.
14. Professional Boundaries & Right to Discontinue
Barkedclub may pause, refuse, or terminate services for lateness, excessive rescheduling, disrespectful behaviour, unrealistic expectations, or refusal to follow professional guidance.
Remaining prepaid fees may be forfeited.
Failure to Complete Homework & Training Stagnation
If the Guardian fails to submit required video updates, does not follow the training plan, or demonstrates inconsistent or incorrect implementation, Barkedclub may, at its professional discretion:
• Decline to progress to new exercises
• Restrict sessions to foundational work only
• Slow or pause the training plan
• Refuse to work on higher-risk behaviour until compliance improves
If a dog is struggling during sessions and no valid video evidence of correct home practice is provided, the Trainer is not obligated to push progress. Any stagnation resulting from lack of follow-through shall not be considered trainer failure or grounds for refunds, rescheduling, or fee reduction.
15. Service Level Agreement (Communication & Support Scope)
• One training question per day
• One voice note (max 1 minute)
• Replies within 7 days
• Priority support available (RM30 text / RM100 per hour video)
Bite or aggression incidents must be reported immediately.
16. Working Days, Hours & Availability
Operating hours: 9:00 AM – 5:00 PM
Closed on Mondays, Wednesdays
17. Fees, Travel Zones & Rate Structure (2026)
Travel distance is calculated from the trainer’s base location at Glo Damansara.
Session Policy
-
There is no fixed minimum number of sessions required.
-
Package pricing may be offered after the first in-person consultation for weekday and weekend sessions. This does not apply during peak hours or public holidays.
-
All packages and pre-booked sessions must be used within the same calendar year they were purchased. Unused sessions will expire after that period.
Weekday Base Rates
• RM215 per session (1 hour) — locations within 15 km of Glo Damansara
• RM250 per session (1 hour) — locations 15–25 km from Glo Damansara
• From RM300 per session (1 hour) — locations beyond 25 km, subject to quotation after the intake form has been fully and accurately completed
Weekend Base Rates
• RM250 per session (1 hour) — locations within 15 km of Glo Damansara
• RM285 per session (1 hour) — locations 15–25 km from Glo Damansara
• From RM300 per session (1 hour) — locations beyond 25 km, subject to quotation after the intake form has been fully and accurately completed
Peak Hour & Public Holiday Surcharge
An additional 30% surcharge applies to the applicable base rate for:
• Malaysian public holidays
• Peak hours: 8:00 AM – 9:00 AM
• Peak hours: 4:00 PM – 6:00 PM
This surcharge applies regardless of whether the booking falls on a weekday or weekend.
Final session rates may vary depending on travel distance, case complexity, traffic conditions, and session requirements.
18. Confidentiality of Pricing & Materials
All pricing structures, training plans, materials, written guidance, and communications provided by Jackie of All Trades (Barkedclub) are intended solely for the client who made the enquiry or booking.
Clients, rescuers, fosterers, adopters, and guardians agree not to distribute, repost, publish, or share Barkedclub’s pricing, written communications, training materials, or screenshots of conversations in public forums, group chats, social media, or third-party platforms without prior written consent from the trainer.
This includes, but is not limited to:
• WhatsApp groups
• Social media platforms
• Online forums
• Community group chats
• Third-party organisations or rescue networks
Unauthorised distribution may result in refusal of services, termination of ongoing services, and forfeiture of any prepaid fees or credits, at the trainer’s discretion.