Jackie of All Trades (Barkedclub)

Training Services – Terms & Conditions

Effective upon enquiry for any services by Jackie of All Trades (Barkedclub)

By contacting Jackie of All Trades (Barkedclub) to enquire about any services, you acknowledge that you have read, understood, and agree to the following Terms & Conditions.

Assumption of Risk
Release of Liability
Client Responsibilities
Photography & Video
Intellectual Property
Session Timing & Treats
Cancellation & Rescheduling Policy
For Rescuers, Fosterers & Trial Adopters
Age Requirement (Human)
Punishment-Free Training & Fee Forfeiture
Bite History Disclosure, Risk Fees & Rehoming Requests
Point of Contact
Agreement Upon Enquiry
Professional Boundaries & Right to Discontinue
Service Level Agreement (Communication & Support Scope)
Working Days, Hours & Availability
Weekend & Public Holiday Rates (2026)

1. Assumption of Risk

Dog training and behaviour modification involve physical activity and interaction with animals and people. The client accepts all inherent risks of injury, property damage, or loss to themselves, their dog(s), or third parties, whether occurring on-site or off-site.

2. Release of Liability

The client releases and holds harmless Jackie of All Trades (Barkedclub), its owner(s), employees, and contractors from all claims, demands, damages, or legal actions arising from participation in training, except in cases of proven gross negligence or intentional misconduct.

3. Client Responsibilities

The client is responsible for the safety, behaviour, and handling of their dog(s) at all times.
All training instructions must be followed. Failure to do so may increase risk and reduce training effectiveness.

Training Follow-Through & Progress Reporting

The effectiveness of training depends on the Guardian’s consistency and accuracy in implementing the training plan between sessions. The Guardian agrees to provide video updates demonstrating their dog’s current training level and the Guardian’s technique.

• Each update must be a video of up to one (1) minute
• The video must show both the dog’s behaviour and the handler’s technique
• Updates must be submitted as requested by the Trainer

These videos are required for the Trainer to assess progress, identify errors, and safely advance training plans.

Failure to submit updates may prevent the Trainer from verifying progress and may result in training being paused, slowed, or restricted for the welfare and safety of the dog.

4. Photography & Video

The client consents to the trainer taking photos or videos during sessions for educational, marketing, or promotional use.
The client may not record, distribute, or publish images or videos of the trainer without written consent.

5. Intellectual Property

All training plans, videos, handouts, and materials remain the intellectual property of Barkedclub and may not be copied, shared, published, or monetised without written permission.

6. Session Timing & Treats

Late arrival does not extend session time.
Treats are the client’s responsibility.
If the trainer provides treats, allergies and dietary restrictions must be disclosed in advance.
Sessions are not replaced or postponed due to missing or unsuitable treats.

7. Cancellation & Rescheduling Policy

• Minimum notice: 24 hours (48 hours for weekends)
• Late cancellations forfeit the session
• Maximum two (2) reschedules per month
• Additional reschedules incur 10% (weekday) or 20% (weekend) plus 10% for each further change
• All payments are non-refundable

8. For Rescuers, Fosterers & Trial Adopters

Credits may be transferred once only, with a 10% administrative fee.
Transfers do not reset expiry dates.
The new guardian becomes fully bound by all Terms & Conditions.

9. Age Requirement (Human)

Services are provided only to clients aged 18 and above.
Children must be supervised by a parent or legal guardian at all times.

10. Punishment-Free Training & Fee Forfeiture

Barkedclub uses positive reinforcement and punishment-free training only.
Use of aversive or punitive methods may result in immediate termination and forfeiture of all prepaid fees.

11. Bite History Disclosure, Risk Fees & Rehoming Requests

All bite history, snaps, near-misses, and aggressive incidents — including non-bleeding or “air snap” events — must be disclosed in writing.

A full incident log must include:
• Who was involved
• What happened
• When and where
• Trigger
• Skin contact
• Injury severity

Failure to disclose is a material breach and may result in termination and forfeiture.

Dogs with bite or snap history may incur a risk handling fee of RM50 or more per session, based on severity and safety requirements.

Barkedclub does not provide rehoming, surrender, rescue, or placement services. Requests for such assistance are prohibited.

12. Point of Contact

Only one designated guardian may communicate with Barkedclub regarding each dog.
All others must go through that person.

13. Agreement Upon Enquiry

By enquiring about any services with Jackie of All Trades (Barkedclub), the client, rescuer, fosterer, or guardian is deemed to have accepted and agreed to all Terms & Conditions contained herein, whether or not a booking or payment has yet been made.

Once payment is made, these Terms remain fully binding unless an exception is made in writing by Jacqueline Benita of Barkedclub.

14. Professional Boundaries & Right to Discontinue

Barkedclub may pause, refuse, or terminate services for lateness, excessive rescheduling, disrespectful behaviour, unrealistic expectations, or refusal to follow professional guidance.
Remaining prepaid fees may be forfeited.

Failure to Complete Homework & Training Stagnation

If the Guardian fails to submit required video updates, does not follow the training plan, or demonstrates inconsistent or incorrect implementation, Barkedclub may, at its professional discretion:

• Decline to progress to new exercises
• Restrict sessions to foundational work only
• Slow or pause the training plan
• Refuse to work on higher-risk behaviour until compliance improves

If a dog is struggling during sessions and no valid video evidence of correct home practice is provided, the Trainer is not obligated to push progress. Any stagnation resulting from lack of follow-through shall not be considered trainer failure or grounds for refunds, rescheduling, or fee reduction.

15. Service Level Agreement (Communication & Support Scope)

• One training question per day
• One voice note (max 1 minute)
• Replies within 7 days
• Priority support available (RM30 text / RM100 per hour video)

Bite or aggression incidents must be reported immediately.

16. Working Days, Hours & Availability

Operating hours: 9:00 AM – 5:00 PM
Closed on Mondays, Wednesdays

17. Weekend & Public Holiday Rates (2026)

• RM250 — within 15 km of Glo Damansara
• RM285 — 15–25 km
• From RM300 — over 25 km (quoted)

Indemnity & Release Agreement • Jackie of All Trades (Barkedclub)