Pet Sitting Terms and Conditions

This is an exclusive service to Patty Pawsitive dog training clients only. 

Job Scope

–       Photos or videos upon arrival

–       Cleaning of pet bathroom area

–       Playtime with your pet

–       At least 15 mins of dog walking (could be more depending on how many hours taken or if you want to prioritise longer walks)

Rates remain the same regardless of lessen scope of work (feed only or play only). Barkedclub does not provide a clean only service.

 

Ratio of time spent

For hourly sessions; 15-30 mins walk (depending on your furbaby’s capacity and weather), 10-min feeding and 15-20 mins of accompanying, playing and cleaning.

 

The Rates

 

1) Jobs will not be confirmed or executed without 100% upfront payment. 

2) Slots will only be reserved when payment is received.

3) Bookings/orders without payment within 1 hour will be subject to be released to other customer without prior notice.

4) All stated fees are exclusively for one pet only. Additional charges are stated in the Rates & Services poster. 

5) Medication application and other requirements may be included. If it is deemed a complex request by BarkedClub, a separate quote may be provided.

6) Price does not include assistance to make purchases for the needs of pets. If such services are required, it will be quoted separately.  

7) Parking fee is excluded from all quote and will be charged in the final bill.

8) All requirements and expectations must be communicated in writing at least before payment is made. Any add on request may be subject to additional fees as the standard quote only covers feeding (mixing kibbles and wet food at most, playing and walking). Showers are charged at RM 50 per pet and all required tools need to be provided by the pet owner.

9) For any requirements communicated during the booked session, BarkedClub will not be accountable for failure to deliver if any instructions are missed. Kindly ensure to communicate expectations and requirements 24-hours BEFORE the pet sitting session.

10) For same day booking, 100% payment in advance is required.

11) Working hours are from 9AM-5PM from Monday to Saturday, RM 40 surcharge (within Selangor or KL) will be applied for any jobs outside the stipulated working hours.

12) Please inform any changes in timing at least 48-hours before the booking to avoid cancellation fees (payment forfeit) in the event the pet sitter is unavailable.

13) Please ensure all requirements for the pet sitting job including which lights and fans to leave on are communicated in writing before the session. Unless accompanied with video instructions, BarkedClub is not liable for any issues regarding electrical items, furniture etc handling in customer’s home. 

14) Ensure to disclose all health and behaviour issues pertaining the pets, if upon arrival, the pet sitter detects an issue with the pet that was not communicated prior, they may reject the job. Especially for distemper, accident or rescue cases. BarkedClub does accept these cases but full disclosure is required for the pet sitter to prepare accordingly.

15) For any confirmed booking, customers also agree to have their pets photos and videos taken for the use of BarkedClub’s social media posting and other relevant marketing materials. All reviews are also published on all social media posts and other relevant marketing materials.

16) If customer request feeding only or walk only or reduces scope of work in any way, the fee is maintained as it is inclusive of transport cost. Each session is up to one hour.

 

Outside 15KM from Glo Damansara Rates

16KM-25KM from Glo Damansara

RM 85 per pet, RM 45 for each additional pet.

26KM-40KM from Glo Damansara

41KM-60KM from Glo Damansara

RM 200 per pet, RM 70 for each additional pet.

Holiday Rates

1) Holiday rates are 30% additional from total booking fee for new customers. This rate is applicable 7-days before and after the specific holiday. 

2) Holiday rates are strictly non-refundable and can’t be rescheduled once booking is paid.

Booking Cancellation Clause

1) Non-refundable for any cancellations that are less than 48-hours. 

2) Booking payment will be forfeited as cancellation fees for cancellations that occur less than 48-hours’ notice.

3) For advance booking, cancellations must be informed at least 14-days in advance. Failure to provide cancellation notice within the 14-day notice period will result in 30%-80% deposit forfeit depending on the reason provided and how early was the notice provided. While I understand emergencies occur, as a one-lady show, every slots matter. 

4) If discounts are provided, even waiving of additional pet fees, there will be strictly no monetary refunds. 

5) Reschedule of booking must be informed at least 3-weeks from the previously confirmed booking dates. If a reschedule is required, you may need to pay an additional 30% as a reschedule fee from total booking cost. 

Service Level Agreement

1) BarkedClub is fully responsible for fulfilling requirements that have been communicated and agreed before the pet sitting session starts.

2) BarkedClub prioritises the safety of your pets above all else.

3) BarkedClub will provide updates which will include number of bathroom visits and take photos to show the healthy feces (photo provided upon request during pet sitting duration only).

4) BarkedClub will send a message to owner to inform arrival with photo and departure time during each session.

5) If for any reason BarkedClub is unable to deliver a session that was booked, BarkedClub will source for an alternative service provider and cover the full cost. BarkedClub will provide the earliest notice. In the event BarkedClub is unable to provide an alternative service provider, BarkedClub will provide a full refund of the missed session and other compensation as seen fit by BarkedClub.

6) All customers may share BarkedClub’s contact to your neighbours so BarkedClub is contacted in case of emergency to transport your pet to the nearest vet. Emergency surcharge of 30% is waived for customers that are using BarkedClub’s pet sitting service during the duration of the request.

*Kindly note that BarkedClub may arrive 10-20 mins earlier or 10-20 mins later from the agreed time depending on traffic conditions*.

BarkedClub’s service number 1 priority is to keep your pets safe.  Anything outside of this is an added service and if BarkedClub does offer any administrative service in booking appointments the fee will start from RM 150 from basic appointment settings to follow ups.

 This T&C will be updated as needed. Once booking payment is made, you have agreed to all the terms and condition stated here.